Returns & Refunds Policy
At Murea, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help!
- Eligibility for Returns: We accept returns within 30 days of the purchase date, provided the item is in its original condition (unused, unworn, and with tags attached).
- Refunds: Refunds will be processed to the original payment method once the returned item has been received and inspected. It may take 5-10 business days for the refund to appear in your account.
- Exchange: We offer exchanges for items of equal or lesser value. If you wish to exchange an item, please reach out to our customer service team.
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Return Process:
- Contact our customer service team at mureashop@gmail.com for a return authorization.
- Once your return is approved, you'll receive instructions on how to send the product back.
- Ensure the product is packaged securely for return shipping. You are responsible for the return shipping costs, except in the case of damaged or incorrect items.
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Non-Returnable Items:
- Gift cards
- Final sale items or items marked as non-returnable
- Damaged or Incorrect Items: If your item arrives damaged or incorrect, please contact us immediately at mureashop@gmail.com with your order number and photos of the item. We will arrange a replacement or full refund.